Job Description
Location
- Onsite | Raleigh, NC | US
- Permanent Residents Only
- Relocation Support Available
About the Role
We are shaping the future of IT and business automation. You will be at the core of this innovation. As a ServiceNow AI Agent Developer, your role involves working directly with Managed Services Provider (MSP) customers to:
- Identify bottlenecks
- Optimize workflows
- Design AI-driven solutions using ServiceNow’s AI Agent framework
Ideal Candidate
A ServiceNow Certified Developer passionate about intelligent automation, eager to solve customer problems, and capable of working in a fast-paced environment pushing ServiceNow to its limits.
What You'll Do
- Design, build, and deploy ServiceNow AI Agent solutions across various modules such as ITSM, HRSD, CSM, and custom applications.
- Collaborate with customer stakeholders and solution architects to convert business challenges into AI automation use cases.
- Implement and fine-tune agent behaviors, context handling, and AI workflows utilizing ServiceNow’s AI tools like Designer and Playbooks.
- Work with MSP teams to improve incident resolution, employee experiences, and operational efficiencies.
- Develop proactive user experiences to decrease ticket volumes and accelerate time-to-resolution through predictive and generative AI.
- Keep updated with the latest ServiceNow releases, especially focusing on AI Agent, NLU, Virtual Agent, and GenAI.
- Support client enablement, testing, and feedback processes for continuous improvement.
What You Bring
- ServiceNow Certified Application Developer (CAD)
- 3+ years of experience on the Now Platform, with a focus on workflows or virtual agents
- Familiarity with ServiceNow AI Agent architecture and building with Agent Designer
- Practical experience with Flow Designer, IntegrationHub, JavaScript scripting, and data modeling
- Skills to interpret customer environments into meaningful AI use cases
- Enthusiasm for user experience, automation, and leveraging AI for process simplification
Why Join Us
- Be part of an AI-first MSP transforming managed services with automation
- Join an innovative team experimenting with GenAI in real-world scenarios
- Work with a skilled and passionate group of ServiceNow professionals
- Experience flexibility, growth, and challenging enterprise automation projects
Relocation to Raleigh, NC
Raleigh is a rapidly growing tech hub with abundant opportunities, a low cost of living, and a high quality of life.
Call to Action
Are you ready to build something impactful and live in an exciting city? Let’s connect!
Tags
ServiceNow, AI, Automation, Virtual Agent, Developer