Job Description: Director of Engineering / Senior AI Engineer / AI Architect at iShopAtoZ
At iShopAtoZ, we are building the next-generation E-commerce & Quick Commerce ecosystem that connects customers directly with hyperlocal sellers, using the power of AI, ML, and LLMs to personalize experiences, automate intelligence, and enable autonomous operations.
About the New AI Vertical
We are launching a cutting-edge AI vertical to drive innovation across:
- Personalization
- Search
- Chat agents
- Recommendations
- Fraud detection
- Autonomous retail
Role Overview
We’re seeking an experienced Director of Engineering / Senior AI Engineer / AI Architect (IC role) who will be instrumental in designing and building scalable AI systems with deep expertise in:
- LLMs
- GenAI
- Machine Learning
- MLOps
- AWS-based infrastructure
This is a high-impact, end-to-end ownership role in a zero-to-one setup.
Key Responsibilities
- Lead the design and development of AI/ML systems and LLM-powered services across the platform.
- Build and fine-tune custom AI agents, including customer-facing copilots, chatbots, and automation engines.
- Architect and deploy scalable LLM pipelines (OpenAI, HuggingFace, Mistral, etc.) optimized for real-time inference, personalization, and cost efficiency.
- Manage the full lifecycle of AI initiatives — from research and prototyping to deployment and monitoring.
- Design systems that integrate multimodal data (text, image, user behavior) into predictive models.
- Collaborate with Product, Data, and Engineering teams to define roadmaps, model features, evaluation metrics, and deployment strategies.
- Implement retrieval-augmented generation (RAG), vector search, and hybrid AI systems for better decision-making and conversational AI.
- Develop infrastructure for continuous training, evaluation, and monitoring of AI models (MLOps).
- Ensure adherence to security, scalability, and performance benchmarks across AI systems.
- Foster a culture of innovation and AI-first thinking.
Requirements
- B.Tech/M.Tech/Ph.D. in Computer Science, AI, Machine Learning, or related fields from top-tier institutes.
- 10+ years in software engineering or data science, with at least 5+ years hands-on in AI/ML systems development.
- Proven expertise in:
- LLMs (GPT, Claude, Mistral, Falcon, etc.)
- Transformer models
- Fine-tuning
- RAG
- Prompt engineering
- Agent orchestration frameworks (LangChain, LlamaIndex, Semantic Kernel)
- Strong programming experience in Python, with expertise in ML libraries like PyTorch, TensorFlow, Scikit-learn.
- Experience building ML pipelines on AWS (SageMaker, Bedrock, EC2, Lambda, S3, etc.).
- Experience with vector databases (Pinecone, FAISS, Weaviate, Vespa) and knowledge graphs.
- Familiarity with streaming data, real-time recommendations, or AI-driven personalization engines.
- Knowledge of MLOps, CI/CD, model monitoring, A/B testing, and versioning.
- Strong systems-level thinking and architectural skills.
- Excellent problem-solving and debugging skills, with a product-oriented mindset.
Nice to Have
- Experience in e-commerce, retail, or quick commerce platforms.
- Experience with voice AI, OCR, or computer vision.
- Knowledge of multi-agent AI, tool-using agents, and autonomous planning.
- Published research or open-source contributions in LLMs, NLP, or GenAI.
Why Join iShopAtoZ AI?
- Be a founding engineer in India’s fastest-growing commerce platform’s AI team.
- Build and deploy AI products used by millions.
- Work with CXOs and product owners on shaping the AI roadmap.
- High autonomy in an IC role with the potential to lead AI teams.
Note: The Job Highlights section will be in the separate markdown.