Job Description
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates worldwide, we serve over 750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise support operational needs and ensure seamless customer experiences.
Position Overview
We are seeking a Highly Skilled Engineering Director responsible for:
- Overseeing cloud infrastructure provisioning, ensuring reliability, scalability, and security.
- Leading the Software Architecture team, setting best practices, data pipelines, microservice frameworks.
- Implementing and supporting Generative AI projects, optimizing infrastructure and architecture for AI development, deployment, and scalability.
- Driving technical strategy, innovation, and collaboration.
This remote role is based in the USA, preferably from Miami or East Coast locations.
Primary Job Responsibilities
Cloud Infrastructure & DevOps Leadership
- Oversee DevOps for cloud infrastructure across projects.
- Ensure high availability, security, and cost optimization.
- Manage CI/CD pipelines, IaC, Kubernetes, monitoring.
- Collaborate with AI, data science, and software engineering teams.
Generative AI Infrastructure & Integration Projects
- Design cloud solutions supporting Generative AI, including GPU acceleration.
- Establish best practices for AI training, inference, and MLOps.
- Optimize ML and data pipelines.
- Develop strategies for AI-powered microservices.
Software Architecture & Microservices Development
- Lead Architecture team, defining guidelines and maintaining best practices.
- Oversee microservice design and implementation.
- Promote event-driven architecture, containerization, serverless computing.
- Align architectural decisions with business and AI goals.
Cross-Team Collaboration & Technical Leadership
- Act as technical leader bridging DevOps, architecture, and AI teams.
- Mentor engineering staff.
- Partner with product leaders.
- Foster continuous improvement and adoption of new technologies.
Qualifications and Experience
- 10+ years in software engineering, cloud infrastructure, or DevOps.
- 5+ years in leadership.
- Expertise with AWS, Azure, GCP, and cloud-native tech.
- Proficient in DevOps, Terraform, CloudFormation, Kubernetes, CI/CD.
- Deep knowledge of microservices, APIs, distributed systems.
- Programming skills: Python, Go, Java.
- Strong leadership and communication skills.
Preferred Qualifications
- Experience with LLMs, ML Ops, AI model optimization.
- Knowledge of security and compliance.
- Familiarity with AI tools like TensorFlow, PyTorch, Hugging Face, LangChain.
Compensation
- Between $190,000 - $210,000 USD base depending on experience.
About You
- Visionary leader passionate about AI, cloud, and DevOps.
Tags
- Cloud, DevOps, AI, Microservices, Leadership