Job Description
Req ID: 324584
About NTT DATA
NTT DATA is a $30 billion global technology and business services provider, serving 75% of the Fortune Global 100. We focus on innovation, digital transformation, and AI infrastructure. Visit us at nttdata.com
Job Title
AI/ML Senior Developer (Remote) — Toronto, Ontario, Canada
What you'll do
- Build enterprise-grade AI agents in collaboration with the CX team
- Handle thousands of customer conversations daily
- Develop and ship AI agents with extensive coding workflows
- Regularly analyze live conversation data and client feedback
- Continuous improvement and evaluation of the AI agents
What you’ll bring
- 3+ years of hands-on software development experience
- Experience at or above Senior Software Engineer level
- Experience with product messaging toward customers and executives
- Degree in Computer Science or related field, or equivalent experience
Skill Requirements
- AI-related experience, especially developing conversational AI agents
- Proficiency in React, Typescript, and Go
- Experience interfacing with end customers
- Self-sufficient senior engineers
- Deep understanding of ReactJS, React development lifecycle, and front-end frameworks
- Experience with LLMs, API integrations, version control (Git), and terminal usage
Typical AI Engineer Responsibilities
- Develop AI agents from scratch based on product requirements
- Test various scenarios including knowledge retrieval and support journeys
- Interface directly with clients to meet their needs
- Review and improve live conversations
- Check-in regularly, improve, and evaluate agent metrics
Accessibility and Equal Opportunity Statement
- Committed to accessible products and services
- Equal opportunity employer, considering all qualified applicants regardless of race, gender, disability, etc.
For more info, visit this link or review our EEO policies.
Job Highlights:
- Senior AI/ML Development
- Full-time, Remote
- Focus on Conversational AI
- Partnering with Client & CX Teams
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