Job Description
About Confido Health
Confido Health is revolutionizing healthcare administration through AI-powered automation. Our core mission is to eliminate inefficiencies burdening healthcare providers by deploying intelligent, reliable AI agents that handle a variety of workflows, from patient scheduling to revenue cycle management.
Our platform seamlessly integrates with existing healthcare systems, enhancing patient experiences and operational efficiency. Backed by top-tier investors, we are a rapidly growing, mission-driven startup reshaping healthcare communication and operations.
Confido Health is committed to equal opportunity employment and does not discriminate based on race, color, religion, sex, national origin, age, disability, or veteran status.
Requirements
Position Summary
We seek a Forward Deployed AI Engineer to serve as a vital link between our technology and enterprise healthcare clients. This hybrid role combines engineering, product management, and customer success.
You will work directly with major clients, embedding within their teams to deploy AI voice agents, develop integrations, and drive the adoption of our platform. Your weeks may vary from working hands-on with AI systems to shaping product vision or leading technical workshops.
Key Responsibilities
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Customer-Facing Engineering:
- Collaborate with Sales and Customer Success teams to deliver effective AI deployments.
- Create custom integrations, troubleshoot, and ensure quick value realization.
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AI Workflow Optimization:
- Design scenarios to test AI voice agents under real-world and edge conditions.
- Identify gaps and improve system reliability in healthcare workflows.
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Product Influence:
- Collect customer insights.
- Work with the Product team to prioritize features and update roadmaps.
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Technical Enablement:
- Lead client workshops and demos.
- Improve technical documentation.
- Serve as the primary technical expert to foster adoption.
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Prompt Engineering & LLM Exploration:
- Experiment with large language models, voice AI, and prompting techniques to enhance agent capabilities.
Qualifications
- Bachelor's degree in Computer Science or related field from Tier 1 institutions (e.g., IITs, BITS, NITs).
- 2-4 years experience in software engineering, AI/ML deployment, or backend development.
- Programming skills in Python and JavaScript.
- Strong understanding of AI workflows, APIs, and cloud platforms (preferably GCP).
- Excellent problem-solving and communication skills.
- Experience or familiarity with LLMs, voice AI, and conversational platforms is a plus.
- Experience in startup environments or fast-paced settings is preferred.
- Capable of managing multiple priorities with high attention to detail.
- Curious and customer-focused mindset.
Benefits
Why Join Confido Health
- Be at the forefront of AI-driven healthcare transformations.
- Work directly with leading healthcare providers.
- Experience cross-functional growth across engineering, product, and customer success.
- Contribute to a collaborative, ownership-driven culture.
- Access to cutting-edge AI technologies like LLMs, voice agents, and healthcare integrations.
- Rapid career growth in a fast-startup environment backed by top investors.
Please review the above details to understand the role, requirements, and perks associated with joining Confido Health.