Job Description for Forward Deployed AI Engineer at Confido Health
About Confido Health
Confido Health is revolutionizing healthcare administration through AI-powered automation. Our mission is to eliminate inefficiencies for healthcare providers by deploying intelligent AI agents capable of handling both front-office and back-office workflows. These systems integrate seamlessly with existing healthcare infrastructure to improve patient experience and operational efficiency.
Our Values:
- Innovation in healthcare communication and operations
- Equal opportunity employment
- Backed by top-tier investors
- Fast-growing, mission-driven startup
Position Summary
We are seeking a Forward Deployed AI Engineer who will serve as a crucial link between our technology solutions and enterprise healthcare customers. This hybrid role combines engineering, product, and customer success responsibilities.
Responsibilities include:
- Embedding within client teams to deploy AI voice agents and build integrations
- Ensuring smooth adoption and implementation of our platform
- Engaging in hands-on AI workflows and backend systems
- Driving insights to influence product roadmap
- Conducting technical workshops to enable customer success
- Solving complex issues and making AI agents production-ready
Key Responsibilities
Customer-Facing Engineering
- Partner with Sales & Customer Success teams
- Deliver seamless AI deployments for enterprise clients
- Build custom integrations and troubleshoot issues
AI Workflow Optimization
- Design and test AI voice agent scenarios
- Identify and mitigate blind spots
- Enhance reliability across healthcare workflows
Product Influence
- Gather insights from users
- Collaborate with Product team for feature prioritization
Technical Enablement
- Lead client workshops and demos
- Improve technical documentation
- Serve as a technical expert for adoption
Prompt Engineering & LLM Exploration
- Experiment with LLMs, voice AI, and prompt engineering
- Enhance agent performance and contextual understanding
Qualifications
- Bachelor's in Computer Science or related field (IITs, BITS, NITs preferred)
- 2-4 years experience in software engineering, AI/ML deployment, backend integrations
- Programming in Python and JavaScript
- Good understanding of AI workflows, APIs, cloud platforms (GCP preferred)
- Strong problem-solving skills
- Ability to interface with technical and business stakeholders
- Experience with LLMs, voice AI, prompt engineering (a plus)
- Startup or fast-paced environment experience (preferred)
- Multi-tasking and high attention to detail
- Curious, adaptable, customer-focused
Benefits
Why Join Confido Health
- Lead AI-driven transformation in healthcare
- Collaborate with leading healthcare providers
- Gain cross-functional exposure
- Be part of a collaborative, high-ownership culture
- Work with cutting-edge AI technologies
- Fast career growth with backing from leading investors
Job Highlights
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